Free Shipping & Returns

OpticsSouq offers our customers a world class customer service experience that is easy and hassle-free. All of our designer eyewear, prescription eyeglasses and contact lenses have full refund or exchange policies.

Estimated Delivery time

Designer Frames and Non-Prescription Sunglasses

 

Type

Price

Processing Time**

Shipping Time

In-Stock (Fast Shipping)

Standard Shipping

Free

1-2 Working Days

1-2 Working Days

Not In-Stock

Standard Shipping

Free

5-11 Working Days

1-2 Working Days

 

Designer Frames and Prescription Sunglasses

 

Type

Price

Processing Time

Shipping Time

In-Stock (Fast Shipping)

Standard Shipping

Free

3-5 Working Days

1-2 Working Days

Not In-Stock

Standard Shipping

Free

6-14 Working Days

1-2 Working Days

 

100-Day
Returns Policy

 

We provide a high level of after sales service, which includes a guaranteed Return Policy. Please be aware that all eyewear must be unused and in original packaging for:

  • Full Eyewear Refund
  • Eyewear Exchange
  • Prescription Lenses Refund

To cover all scenarios, we offer our own exclusive 12-Months warranty against all manufacturers' defects without exception.

  • 12-Months Warranty for Sunglasses and Eyeglasses
  • 12-Months Warranty for Prescription Eyeglasses
  • 3-Month Warranty for Contact Lenses

 

Returns Policy

RETURN any product(s) from OpticsSouq within 100 days of receiving your order:

  • Full Refund is offered for product(s) in unused condition and with original packaging from OpticsSouq
  • All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition

 

100% Return Policy

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Return:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.

3. All returns are inspected on arrival and a full refund will NOT be issued if the product(s) are not in new and original condition.

4. The shipping charges of your original order are non-refundable.

4. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for a full return. If the lenses manufacturer agrees that the lenses are indeed defective, then we are able to issue a full refund.

5. Kindly note that your 100-days exchange is only applicable 100 days after your item has been shipped. Since we handle returns on a case-by-case basis, we only allow for a maximum of one exchange per product.

6. Please note: once you apply for the 100-Day Refund Policy, you will be liable for all costs (including posting, packaging and delivery) until the returned goods are received by OpticsSouq

 

Exchanges Policy

EXCHANGE any product(s) from OpticsSouq within 100 days of receiving your order:

  • Exchange any product(s) in unused condition and with original packaging from OpticsSouq

 

100% Exchange Guarantee

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Exchange, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Exchange:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.

3. All returns are inspected on arrival and exchanges will NOT be issued if the product(s) are not in new and original condition.

4. When we re-ship an exchanged product(s), the cost of re-shipping is an additional fee to be paid by the customer.

5. The shipping charges of your original order are non-refundable.

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